SMS Notification Consent

RoadDog sends SMS notifications to pet owners about emergency events affecting their pet's account. This page describes what messages you may receive, how you consent to them, and how to opt out at any time.

What messages you'll receive

When you create a RoadDog account and register your pet's Smart Tag, you may receive SMS notifications for any of the following events:

  • Vet access requests — A veterinarian has scanned your pet's tag and is requesting access to your pet's medical record. The message includes the clinic name, callback number, and a link to approve or decline.
  • Finder contact relay — Someone has found your pet and used the RoadDog contact form to reach you. The message includes the finder's callback number and their message. Your phone number is never disclosed to the finder.
  • Lost-mode detection alerts — Your pet has been marked as Lost and the RoadDog network has detected the tag. The message includes the approximate location and time of detection.
  • Account-related alerts — Security or critical account events (e.g., password change confirmation).

We do not send promotional, marketing, or unsolicited messages. SMS is used only for transactional and emergency notifications related to your account.

How you consent

You consent to SMS notifications by checking the SMS opt-in box when you create your RoadDog account on the signup form (road.dog/signup). The consent checkbox is opt-in only — it is not pre-checked, and your account is created whether or not you check it.

By opting in, you agree to receive SMS messages at the phone number on file. Standard message and data rates may apply.

Sample messages

Examples of the kinds of messages you may receive:

RoadDog: Westside Animal ER (877-555-1234) is requesting access to Bella's medical record. Approve: road.dog/a/A1B2C3 Decline: road.dog/a/A1B2C3/no Reply STOP to opt out.
RoadDog: A finder reached Bella's tag and left a message. Their callback: 415-555-0123. Message: "Found her on 5th Ave near Oak. Have her at my house." Reply STOP to opt out.
RoadDog: Bella was detected by the RoadDog network near 5th Ave & Oak St at 3:42 PM. View: road.dog/found/x1y2 Reply STOP to opt out.

Opting out

You can opt out of RoadDog SMS notifications at any time by:

  • Replying STOP, UNSUBSCRIBE, or CANCEL to any RoadDog message
  • Turning off SMS notifications in your account settings at road.dog/profile

If you opt out, you will receive a confirmation message and no further SMS notifications will be sent. You will continue to receive email alerts unless you also turn those off in settings. You can resubscribe at any time by replying START to our number, or by re-enabling SMS in your account settings.

Getting help

Reply HELP or INFO to any RoadDog message to receive contact information. You can also email us at support@road.dog.

Message frequency and cost

Message frequency is event-driven. Most accounts receive zero to a few messages per month. During an active emergency (e.g., your pet is marked Lost and is detected by the network), you may receive multiple messages in a short time window. Message and data rates may apply per your mobile carrier's plan; RoadDog does not charge for SMS.

Privacy

RoadDog will never share, sell, or rent your phone number. SMS notifications are sent only to the number you registered, only for the events listed above, and only when you have opted in. See our Privacy Policy for more.

Carrier disclaimer

Wireless carriers (e.g., AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.

Last updated: June 16, 2026